#MakeHealth was AMAZING – Hashtags of the Week (HOTW): (Week of August 18, 2014)

It’s always a delight to have the opportunity to show off a University of Michigan event in these posts. It’s even more of a delight to show off an event of which I was so intimately a part, even though I have to confess I feel like I did very little and it was the community that really drove this magical event! I was just lucky to be among the core team at the front, along with the incredible Joyce Lee and Emily Hirshfeld! There are so very many incredible people who were involved I can’t possible thank them all.

One thing you’ll notice in these tweets is the range of media included — many photos and videos that may or may not display. To get a more engaging sense of the event as displayed in the tweets you may need to click through.

WANT MORE?


Reblogged from THL Blog: http://thlibrary.wordpress.com/2014/08/18/makehealth-was-amazing-hashtags-of-the-week-hotw-week-of-august-18-2014/

Designing Health, Making Health

Reblogged from Health Design By Us.

Health Design By Use

You may have noticed that the We Make Health Fest is sponsored by the Health Design By Us collaborative, of which Joyce Lee is the PI and I am a team member. So what is the connection, at least for us, between health design and making health? A good topic for the final post before the big event. For me, personally, my awareness of the intimate role of design in health began with doorknobs.

Doorknobs and Door Handles

Well, actually it came in the 80s when I was lucky enough to attend a presentation by Don Norman. (Yes, THAT Don Norman.) In the presentation I saw Don described what he called “The Pyschology of Everyday Things (POET).” I would have loved the talk for the name alone, but there was so much more. One of the first things Don did was to put up a whole series of slides of pictures of doorknobs and door handles, then talk about how the door tells us we should open it. He pointed out doors that don’t tell us, or confuse us; doors which seem to say ‘push’ when you need to pull and ‘pull’ when you ought to push. He showed us doors that can only be opened with two hands, with one hand, doors that want you to be righthanded or lefthanded, doors that can’t be opened at all if you are in a wheelchair, and then he showed us doors designed so well that you can open them without hands at all.

When you look at the intersection of the maker movement and healthcare, a great deal of the creativity is focused on solving problems like doorknobs. Problems that began with design that didn’t go as far as it might to include the people actually using whatever it is. With the maker movement, people might say, “Dagnabbit, why didn’t they make it THIS way?!” And then they remake it the way it should have been made in the first place. Or, if they can’t remake it themselves, they look for someone who can. Just last week

Patients think about things like this. A lot! And parents of kids. And the public.

Joyce thinks about things like this, too. (It’s part of what I love about working with her — her insight, caring, enthusiasm, excitement, energy, and her fabulous sense of humor.)

What it really takes, though, is partnerships, collaborations, people talking to other people, people who know that other people are out there interested and working on the same challenges. When Joyce has one of her design thinking workshops with a group of people, she’s encouraging them to think about the topic together, to imagine a better world, to work in teams, to leverage the insights and knowledge of one with the skills and talents of another (and then to switch places, so everyone is using insights and talents!).

Tim Brown says “design thinking” is a combination of what’s desirable, viable, and feasible. Reuven Cohen gives several overviews in Forbes, of which one says it is intelligence gathering, design, and choice, while another says the process stages are: Empathize, Define, Ideate, Prototype, Test. Wikipedia says “design thinking” is a combination of empathy, creativity, and rationality.

I like that so many of those definitions are rooted in empathy. Makers and inventors are excited by interesting problems. (So are researchers, of course.) In healthcare, there is an infinity of interesting problems. But it isn’t just about interesting problems, it’s about caring and need, that’s what starts people working on a problem. Given two equally interesting problems, the one with the greatest need, and the greatest need for heart, is the one that will get the most excitement.

In the maker community, a lot of what helps move things along is also about sharing, working together, sharing ideas and problems, digging around to find a solution. It is invention through flow (rather than by committee). When makers get together to work on a project they also brainstorm and share insights and ideas and resources. Then they go back to the drawing board until they get stuck. The ideas move from person to person, flowing around challenges (lack of resources, lack of skills) much like water flows around rocks in a stream.

Sometimes the flow moves from the person with the idea to someone with the expertise. A lot of the time, it isn’t that simple, and it flows back and forth. Having the idea is itself a kind of expertise. If we want real innovation in healthcare, we need more perspectives, more voices, more sources of imagination and creativity, skillsets that perhaps have not been traditionally valued in healthcare settings. And we have to listen, try to understand what the ideas are, where they are coming from.

With the We Make Health Fest, we’re hoping those different perspectives, voices, views, will meet, and discover each other. And then, maybe, just maybe, some of them will start something new.

“The call to care suggests a possible primary design position. … We might start from the assumption that, as designers, we do not know (yet) how the values of care are being lived and acted upon. We must interpret without (yet) being expert.” Jones PH. Design for care: innovating healthcare experience. Brooklyn, NY: Rosenfeld Media, (c)2013, p.xviii. https://rosenfeldmedia.com/books/design-for-care/

Maybe none of us are experts. Maybe all of us are experts. Maybe the kinds of expertise that will change healthcare the ways that are most needed are kinds of expertise we don’t even know how to recognize yet. But this is how we start finding out.


This was the last post before the big event on Saturday! Come to the We Make Health Fest on August 16th, 2014 in Palmer Commons at the University of Michigan or follow hashtag #makehealth on Twitter! Please follow @MakeHealthUM and @healthbyus on Twitter and please sign up for our mailing list so that you can join and contribute!

What To Do About Bad Guys in Your Twitter Events

How To Block On Twitter

We’re having a big event, as you already know. We’ve used social media a lot in the planning and preparation of the event, and we want social media used during the event. We want to be able to show engagement, a diverse community, a virtual community as well as the face-to-face folk who come in person. We want people to upload pics to Instagram and Flickr, videos to Vine and Youtube; we want people to blog, and to tweet like crazy.

But anyone who has spent much time on Twitter knows what happens when you get a really active hashtag going. Spammers show up. And sometimes trolls. And sometimes people get confused about your hashtag and start sending content they think is relevant (but really they’re confused and it isn’t at ALL appropriate). And some people are just nasty or snarky on purpose. So what do you do?

There was a manager who instructed a social media team exactly what he expected them to do if a hashtag was co-opted like this. His instructions were for EVERYONE TO STOP TALKING. Yeah, really. That was completely the wrong thing to do, but you can’t blame him too much. He wasn’t at all experienced with Twitter, and was trying to work out his own practical interpretation of the popular Internet trope:

DON’T FEED THE TROLLS!!!

Troll

Of course, it’s not that simple.

For starters, just because you don’t like what someone says doesn’t make them a troll. There are many different types of people who can cause trouble in a Twitter stream (and each one requires different handling). Not to mention that telling everyone talking on an active stream to shut up and stop talking is hugely impractical and unworkable. Face it, it’s like a five year old shouting in a large crowd to shut up. No one hears them.

So what CAN you do? Have a plan. Here’s what I’ve seen work.

BEFORE THE EVENT

1) Have a Team
You really need 3-4 people to handle livetweeting an event. You want a team approach so that you are not just one person trying to make yourself heard, but that there are others who have your back in case of trouble, and who will backup what you are saying and retweet it and repeat it and rephrase it to help the important messages get heard. Remember, if you have multiple locations, you want two people in each room, unless the crowd is really small. The bigger the crowd in the room, the more livetweeters you want there from your team. That may mean that you need more than a 4 person team to handle lots of locations

2) Have a Backup Hashtag
When planning your event and choosing a hashtag, have a backup hashtag, just in case things go south. Don’t publicize it in advance, but make sure you have a core team of people tweeting who know what it is. The idea is, “Hey, people, we’re moving the party to a different room.”

3) Strategize
Make sure your team knows how to spot the different types of problems, and what to do in each case. If the point person is in another room, you don’t want the rest of the team waiting for them to come back. So, here is my long time favorite piece on how to identify different types of problems and how to respond. This was written for blogs, but transfers over fairly well to other types of social media.

Air Force Blog Assessment

4) Prepare
Identify the most likely types of problems you expect. Prepare in advance tweets that describe what to do in case of those events. Have a text file with those prepared tweets. Make sure everyone on the team has a copy. Ideally, have a web page prepared with the info. Don’t share the web page until needed, but when it is needed you can share it with everyone on the stream if you want. If not, it is right at the fingertips of everyone on your team, with all the info right in one place, easy to update on the fly.

DURING THE EVENT

1) OPTIONAL: When the event starts, announce general guidelines and assumptions. These might include general behavior guidelines (don’t be preachy); “we assume your tweets are your own and not your company’s”; who is on your team; what the event is about and what the hashtag means; and other things that might matter to your organization.

2) If you aren’t sure if someone is a spammer, and think maybe they are just accidentally being rude, take the conversation out of the hashtag stream. You can use direct messages (DMs) or personal tweets (using the at-sign (@) and their account name). You can nicely ask them to be careful privately without putting them on the defensive. This often works.

3) When it doesn’t work, or when there is nastiness involved (porn, swear words, aggressive marketing), block them, and tell people on the hashtag stream to block spammers. The way Twitter works is that if a hashtag suddenly has a lot of people blocking a lot of other people, things get fixed faster.
– 3a) If a lot of people block the same account, the account tends to be locked down and will disappear.
– 3b) If a lot of blocking activity is happening in a Twitter hashtag stream, the folks at headquarters tend to notice and start monitoring that hashtag for spammers. Suddenly it will all be cleaned up. But it takes a lot of people working together to get this to happen.

4) If none of that seems to be working, break out your backup hashtag and move the party.

HOW TO BLOCK

I was surprised to find out how many people don’t know how to block someone on Twitter. This is really important for shutting down a flood of spammers in a stream. Here’s a little infographic I whipped up to walk people through the process. Feel free to share it.

How To Block On Twitter

OTHER RESOURCES

Social Media Troubleshooting
Pinterest: Rosefirerising: Social Media Troubleshooting: http://www.pinterest.com/rosefirerising/social-media-troubleshooting/

Troubleshooting Portion of: Twitter Hashtags by PF Anderson
Twitter Hashtags (by PF Anderson) http://www.mindmeister.com/270101756/twitter-hashtags-by-pf-anderson

ABOUT #MAKEHEALTH TROLLS

Nature: Don’t Feed the Trolls http://www.nature.com/news/don-t-feed-the-trolls-1.15343

“There’s Magic Everywhere”: The #MakeHealth Exhibitors

Reposted from Health Design By Us

We Make Health Fest (University of Michigan)

The exhibits for the We Make Health Fest are visual, active, hands-on. We are hoping the exhibitors will show you how to do things yourself, discuss tips, tricks, strategies. So, for this blogpost, to try to replicate that sense of physical engagement in a virtual environment, the information about the exhibitors isn’t in a list studded with occasional pictures. Nope, it’s almost all pictures, in a slideshow you can click through yourself, at your own pace. Take a look, browse, think about which ones you want most to visit. And enjoy!

“There’s Magic in the Air”: The #MakeHealth Speakers

Reposted from Health Design By Us.


Make Health meetings, encounters, stuff

I’m so excited! Does it show? All week, every dream I remember having has been about the We Make Health Fest. One of them last night was about writing this blogpost today, and titling it “There’s Magic in the Air.” So, that’s what I’m doing.

Today, I just want to whet your appetites a little by showing you a few videos I found by or about some of our speakers. You will have already seen our video (created by the fantastic and generous Andrew Maynard). Most of these are on different topics, so they won’t actually give away what they’re going to say. Some of them might surprise! (Hint: There is some singing.) It does give you a bit of the flavor of some of the incredible people who’ve agreed to share their creativity and diversity at #MakeHealth. It really is going to be magical, I believe. And who knows? Maybe it will give you ideas for other questions to ask them when you meet them.

GEORGE ALBERCOOK


20131117 IgniteA2 8 talk#9-George Albercook – Elem Students Generate Clean Renewable Electricity https://www.youtube.com/watch?v=G5zDAbTIgqM

JOHN COSTIK


Bring Him Home, John Costik – July 2014 https://www.youtube.com/watch?v=aISVgnxJI-Q

LINDA DIANE FELDT


20110209-IgniteA2-talk 13 – Linda Diane Feldt – Urban Beekeeping https://www.youtube.com/watch?v=LwJSJDlSRM8

KRIS KULLGREN


Helping a child cope with a long hospitalization https://www.youtube.com/watch?v=NvDIdRZNJlg

JOSÉ GOMEZ-MARQUEZ


José Gómez Márquez – Stanford Medicine X 2013 https://www.youtube.com/watch?v=D448ZfVWhFU

ANDREW MAYNARD


Social Media and Science Communication (Media140 presentaton, April 2011, Brisbane AU) https://www.youtube.com/watch?v=uILbBmRFfh4

BRANDON MCNAUGHTON


Brandon McNaughton Entrepreneurship Hour Talk [Compilation] https://www.youtube.com/watch?v=3gQonm1TVo4

LIA MIN


ECG/EEG https://www.youtube.com/watch?v=SjjhKwDy_bE


Direct Link to Full Schedule (Speakers and Exhibitors!): http://bit.ly/MakeHealthFestSpeakers

Please attend the We Make Health Fest and follow @makehealthUM and @healthbyus for updates! Register via http://bit.ly/MakeHealthFestRegistration in order to receive the complimentary lunch!

Who Is Making Health Here? #makehealth

Reposted from Health Design By Us: Who is Making Health Here? #makehealth; Find out about the health-makers you’ll meet on Saturday!


We Make Health Fest (University of Michigan)

When we started planning this, more than once Joyce told me, “Hey, I’ll be happy if five people show up.” Well, we did a lot of talking, had a lot of meetings, asked people to spread the word, and … the resulting response has been beyond our WILDEST dreams! Since this is our first time, we wanted to keep this as open as possible, and create as many opportunities for people to be involved as we could. Exhibitors are timesharing booths and tables. Speakers are doing mostly pecha kucha style 5-minute presentations. We didn’t want to say “no” to anyone! So if you say you’re a maker and wanted to be involved, we did our darnedest to try to fit you in somewhere. So who all will you find if you come? Here’s how you find out.

On our website: http://makehealth.us/

Direct link to the full speaker and exhibitor schedule as a downloadable PDF: http://bit.ly/MakeHealthFestSpeakers

We also are in the process of adding the schedule into Lanyrd.

Lanyrd: We Make Health Fest: Schedule

Lanyrd has an app, if you want to use it during the event.

Lanyrd apps: Android | iPhone | Mobile Web | Open Web

Or you can simply read on!

SPEAKERS

10:30am Joyce Lee / Welcome
10:35am Jose Gomez-Marquez / Keynote
11:05am John Costik / Keynote: Hacking Diabetes
11:35am Andrew Maynard / Color My Poop Beautiful, and Other Tales of Tech Derring Do
11:55 Makers the Movie
1:05pm Matt Christensen / Linnetic: A Better Way to Monitor Asthma
1:10pm Nanci and Eilah Nanney / GREAT Gluten-Free Kitchens!
1:15pm Marc Stephens / Tech-Savvy Fitness
1:25pm Jane Berliss-Vincent / The iPad as Resuscitation Device: Notes on Assistive Tech in the Hospital Environment
1:35pm Linda Diane Feldt / There is a Free Lunch: Wildcrafting and Foraging for Food and Medicine
1:45pm Kris Kullgren / Mott Kids4Kids: Utilizing Peer Education Videos at Bedside and Beyond
1:55pm Amer Abughaida / A Manual Stair-Climbing Wheelchair
2:00pm Duane Mackey / Open Source Mosquito Trap
2:05pm Brandon McNaughton / Kitchen-Table Diagnostics with Glass Microbubbles
2:10pm James Rampton / Learning Health System – Consumer Application
2:20pm Irene Knokh / Free Educational Resources: MERLOT and beyond!
2:25pm Mike Lee / Demonstration of World Possible’s Remote Areas Community Hotspots for Education and Learning (RACHEL) Project
2:35pm Sandy Merkel / The Poke Program
2:45pm Harpreet Singh / Communication Box: Flip the Health Care Culture by T.R.U.M.P. Technique
2:55pm Michael Flynn / Fostering a sense of community in hospital lobbies with interactive public art
3:00pm Gary Olthoff / EZCarryBed Mattress Carrier Handle
3:05pm George Albercook / DIY Hearing Aids – A Model MakeHealth
3:15pm Pete Wendel / Games and User Interface Design: Thinking Differently to Affect Elderly Quality of Life
3:25pm Lia Min / In My Spectrum: A Comic about Autism Desktop
3:35pm Shawn O’Grady / 3D Printing and Rapid Prototyping
3:40pm George Albercook / Makers Answer the Call
3:45pm AJ Montpetit / Disrupting Health Care
3:55pm PF Anderson / Personalized Genomics and Closing Remarks

EXHIBITORS

10am – 12pm
IconArray.com: A Free Generator of Health Risk Graphics
Linnetic: A Better Way to Monitor Asthma
Type 1 Diabetes

10am – 1pm
Building Capacity for the Ann Arbor Sharing Economy
National Foundation for Celiac Awareness — GREAT Kitchens!
We Make Health Stories

10am – 2pm
Cardboard Challenge: #makehealth
Kitchen-Table Diagnostics with Glass Microbubbles

10am – 3pm
The Poke Program

11am – 12pm
Free Educational Resources: MERLOT and Beyond

12pm – 2pm
A Manual Stair-Climbing Wheelchair
Demonstration of World Possible’s Remote Areas Community Hotspots for Education and Learning (RACHEL) Project
Hacking Diabetes
Learning Health System – Consumer Application

1pm – 4pm
Michigan Engineered for All Libes (M-HEAL)

2pm – 4pm
Open Source Mosquito Trap

Using Twitter to Counteract Hype, Part 2 – Hashtags of the Week (HOTW): (Week of August 11, 2014)

CDC Combats Ebola Hype with Twitter Chat August 8, 2014

Last week, I showed you some of the ways in which the healthcare community is using Twitter to combat hype and misinformation about Ebola. This week there is a more specific example of the same idea — how the Centers for Disease Control scheduled a Twitter chat to answer questions in public for clinicians and healthcare providers about the Ebola outbreak in Africa.

There are some surprises in this collection. Some surprising questions, some surprising answers, and sometimes the surprise is in who is doing the answering. The conversation around bleach is especially interesting. Also, notice who is retweeting what the CDC says. This is a small sampling, but many many people passing along the information, and this is important for spreading the word.

THANK YOU, CDC

EXTRAS


First posted the the THL blog: http://thlibrary.wordpress.com/2014/08/11/using-twitter-to-counteract-hype-part-2-hashtags-of-the-week-hotw-week-of-august-11-2014/